FAQ

Help Center

Frequently Asked Questions

Everything you need to know about your order, our jewelry, and more.

Orders & Shipping
Orders are processed within 1–3 business days. After shipment, standard delivery takes 5–8 business days. Expedited shipping (2–3 business days) is available at checkout. You'll receive a tracking number by email once your order ships.
Yes! We offer free standard shipping on all orders over $50. The discount is applied automatically at checkout — no code needed.
Once your order ships, you'll receive a confirmation email with your tracking number. You can use it directly on the carrier's website to follow your package. Please allow up to 24 hours for tracking to update after you receive the email.
Orders can be modified or cancelled within 24 hours of placement. After that, they may already be in processing. Contact us as soon as possible at [email protected] and we'll do our best to help.
Our Guarantee
We stand behind every piece we sell. If you're not completely happy with your purchase, reach out to us within 30 days of delivery and we'll make it right. Items must be unused and in their original condition. Contact us at [email protected].
If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and a photo of the damage. We'll send a replacement or issue a full refund — no hassle, no questions asked.
We're sorry about that! Contact us immediately at [email protected] with your order number and a photo of what you received. We'll ship the correct item right away at no cost to you.
Jewelry & Care
Every piece in our collection is handpicked for its look, feel, and character, featuring fashion accent stones chosen for their color, texture, and soul. For specific material details on any item, check the individual product page.
To keep your pieces looking their best: store them in a dry place away from sunlight, avoid contact with water, perfume, and lotions, and wipe gently with a soft cloth after wearing. Remove jewelry before swimming, exercising, or sleeping.
Our pieces are crafted with natural and fashion stones selected for their beauty and character, not certified gemstones. Each piece is chosen for its aesthetic quality and the way it feels to wear — not as a collector's or investment item.
Some of our pieces may not be suitable for highly sensitive skin. If you have known metal allergies, we recommend checking the material details on each product page before purchasing. When in doubt, reach out to us at [email protected] and we'll help you find the right piece.

Still have a question? We're happy to help.

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