Refund policy
Last updated: March 8, 2026
We want you to love every piece you receive from West Boho Jewels. If something isn't right, we're here to help.
1. Returns
We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition with all packaging intact.
The following items are not eligible for return:
- Items that have been worn, altered, or damaged by the customer
- Final sale or clearance items
- Gift cards
2. How to Start a Return
To initiate a return, please contact us at [email protected] with your order number and the reason for your return. We will respond within 1–3 business days with instructions.
Do not send items back without first receiving return authorization from us. Unauthorized returns may not be processed.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product). We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.
4. Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to reflect the credit.
Original shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at [email protected] within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.
7. Wrong Item Received
If you received the wrong item, please contact us immediately at [email protected] with your order number and a photo of the item received. We will send the correct item and cover all shipping costs.
8. Order Cancellations
Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, orders may already be in processing or shipped and cannot be cancelled. Please contact us as soon as possible at [email protected] if you need to cancel.
9. Contact Us
For any questions about returns or refunds, please reach out to us:
West Boho Jewels
Email: [email protected]
Website: westbohojewels.com